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How Ketlia handles the information you share when browsing the catalog, requesting fabric samples, or contacting our team about handmade textiles.
When you fill out a contact form or request a fabric sample, we receive the details you provide: your name, email address, phone number, and the message you write. We also collect basic technical data automatically, such as browser type, device information, and pages visited, to understand how the catalog is used.
We use the information from forms to respond to your inquiries, send fabric samples, and share updates about new collections if you have opted in. Technical data helps us improve the website experience, fix errors, and understand which textile categories interest our visitors most.
Our site uses cookies to remember your preferences and to collect anonymous analytics about page visits. These cookies do not store personal information beyond what you voluntarily provide. You can disable cookies in your browser settings, though some parts of the catalog may not function as smoothly.
We do not sell or rent your personal information. Data may be shared with service providers who help us operate the website, manage email communications, or process sample requests. These providers are bound by confidentiality agreements and only receive the information necessary to perform their tasks.
Contact form submissions are kept for as long as needed to address your request and for a reasonable period afterward for record-keeping. Analytics data is retained in aggregated form and cannot be linked back to you personally.
You may request access to the personal data we hold about you, ask for corrections, request deletion, or withdraw consent for marketing communications at any time. To exercise these rights, contact us using the details below and we will respond within a reasonable timeframe.
We are committed to honest representation. Product descriptions, fiber compositions, dimensions, and workshop origins are provided in good faith based on information from our weaving cooperatives. We do not make misleading claims about availability, pricing, or the origin of our textiles.
For privacy-related questions or to submit a data request, reach us at info@ketlia.com or call +91 88 37205475. Our address is 51, Nawab Nagar, Trichy - 422043. This policy was last updated on January 15, 2025.