Whether you need to track a delivery, ask about fabric samples, or check care instructions for a handwoven piece, the support pages below will point you in the right direction.
Tell us which room you are furnishing or which weave you are curious about, and we will point you to the right page, sample request, or care guide.
Help Desk
Send a message to info@ketlia.com with your order number or the name of the textile you are asking about. We reply within one business day, usually sooner during the week.
If you need a quick answer about delivery, fabric composition, or washing instructions, call +91 88 37205475 from Monday to Friday, 9:00 to 17:00 IST. Leave a voicemail and we will call you back.
Our display room is at 51, Nawab Nagar, Trichy - 422043. You can feel the wool blankets, check the cotton rug weave, and compare cushion colors before ordering.
Email questions get a reply within 24 hours. Phone calls are answered during working hours, and messages left after 17:00 are handled the next morning. Sample requests take two to three days to prepare.
Tell us your order reference and we will confirm the current status, estimated dispatch date, and any delay in weaving. Changes are possible before the piece enters the loom.
Ask for a set of wool, cotton, and embroidered samples before committing to a full piece. Each swatch includes fiber details and care notes so you can plan your room.