Ongoing Support Package

The Ongoing Support Package is for buyers who want more than a single delivery. It covers the period after your first order arrives, when questions about care, restocking, and seasonal rotation tend to surface. Instead of leaving you to figure things out alone, this package keeps a direct line open with the team that knows your pieces.

What makes this different from the Starter Service Kit or the Guided Setup Option is the time frame. Those cover the beginning of a project. This one is built for the months that follow, when a rug needs a cleaning routine, a cushion cover needs a replacement, or a new season calls for a different set of textiles. The support is practical and tied to the actual pieces in your home.

Each package includes a documented care plan for the items you purchased, a scheduled check-in to review how the textiles are holding up, and priority access for reordering or requesting samples. If a piece develops an issue, you have a clear path to report it and get guidance on the next step. The goal is to keep the collection functional and well maintained, not to sell you something new every month.

This arrangement works best for people furnishing a full room or a rental property, where several textiles arrive at once and need consistent attention. It also suits those who rotate decor by season and want advice on storage and rotation without starting a new search each time.

If you are still deciding between the earlier options, the Starter Service Kit covers the initial setup, while this package assumes the pieces are already in place. For a broader look at what the catalog offers, browse the full collection or reach out with questions about your specific setup.